Virtual abuse and harassment
Also known as:
- virtual harassment
- online abuse
- digital harassment
- digital abuse
What is Risk ?
Digital risk factors associated with their interests and activities
Abuse and harassment can occur in many different online environments. Examples of harmful behaviours include:
- offensive comments or trolling on social media
- cyberbullying in online gaming chat
- spamming messages during a live-stream
- sharing images or rumours in messaging groups
- hacking or imitating online account
- organising a pile-on
- doxxing
Where this can happen
Risks and motivations
Risks
Reputation damage
Someone might harass or abuse a young person online by:
- creating and sharing fake or embarrassing images of them
- spreading damaging rumours or lies
- revealing their personal and private details
Things shared online might damage a child or young person’s reputation. False information may also damage the reputation of an organisation or online community.
Being physically harmed
Virtual abuse and harassment can lead to offline harms including:
- vandalism
- physical violence or assault
- prank calls or unwanted mail
This could happen at a person’s home or workplace.
Negative impact and disruption
A child or young person who has been abused or harassed online can feel a range of negative emotions. These include:
- anxiety
- depression
- fear
- frustration and anger
- feelings of self-harm or suicide
Harassment and abuse can stop someone from using the internet in the same way. For example, they may stop sharing their views and opinions, or set their accounts to private.
Online communities and groups can experience abuse and harassment too, which can make it more difficult for them to operate online.
Financial harm
Abuse and harassment can result in someone losing money online. For example, harassment might impact someone who earns money from live streaming or marketing products on social media. Campaigns of harassment could also lead to an audience decline and put off advertisers.
If a young person has personal information or materials stolen, they could become a target for blackmail. For example, someone could have to pay to retrieve private, sexual material. This is known as sextortion.
Motivations
Reasons a child or young person might virtually abuse or harass someone include:
- boredom and amusement
- to get attention or a reaction
- disagreeing with a person or a group’s views or beliefs
- because anonymity provides safety
- being influenced by peers or others online, including pile-ons
- being unaware of the that impact harassment and abuse can have
What you can do
You may be working with a child or young person who has experienced harassment and abuse online. Some of these behaviours are criminal offences.
Criminal offences include:
- hacking
- revenge porn
- hate speech, for example, racism
- threats of violence
If a child or young person has experienced criminal harassment, you can report it to the police. Anti-bullying measures will be part of a school’s behaviour policy or anti-bullying policy. You may wish to contact the school directly if a child or young person attends one.
You might be working with a child or young person who has virtually harassed or abused someone else. You should think about whether their behaviours reveal any concerns for their safety or wellbeing.
It can be helpful to speak with a child or young person about:
- the impact that harassment and abuse can have on others
- potential consequences of these actions, for example, being banned from a platform
- how some of these behaviours are illegal
You should seek legal advice if you are unsure about whether a behaviour is illegal.
If you think that a young person is at risk, follow your safeguarding procedure and read our safeguarding guidance.
Support
Many online platforms have policies against offensive language, hate speech or spam. You could explore ways to report or block others who violate these policies.This can help a child or young person feel more in control and could minimise future harm.
Speaking with a child or young person can also be one way to help them recover from their experience of abuse or harassment. You might talk about:
- how to collect evidence of abuse and harassment, for example, screenshots
- how responding to someone being abusive or harassing is not always helpful
- if any of these behaviours are also occurring offline
- the importance of speaking to a trusted adult if they are ever unsure, or upset
Recovery might also involve making a report to a school or the police.
Read more about virtual abuse and harassment
- An introduction to cyberbullying (Journal of Cybersecurity and Cognitive Science) – File
- The impact of online abuse: hearing the victims’ voice (Victim's Commissioner) – Website
- The prevalence and impact of online trolling (Department for Digital, Culture, Media and Sport) – File
- Influence of trolling on social media participation (Emergent Research Forum (ERF)) – Journal
- The impact of cyberbullying (Journal of Adolescent Health, Medicine and Therapeutics) – Journal
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Share your experience of virtual abuse and harassment
You can tell us about:
- other terms you might have heard
- conversations you’ve had with young people
- a related platform or app
- another related risk or harm