Pile-on harassment
Also known as:
- organised pile-on
- dog-piling
- flaming
- harassment
- hate raids
What is Risk ?
Digital risk factors associated with their interests and activities
Pile-ons involve individuals joining together to harass, annoy, or threaten a person or online community. They are often started by a single person.
Pile-ons typically happen on social media platforms or on streaming sites.
They can vary in size. Some involve a small group of people but others involve thousands. They can quickly escalate.
People who experience pile-ons may encounter:
- offensive language, also known as flaming
- threats
- having their personal information shared online, also known as doxxing
- false information and rumours being spread about them
- their online accounts being hacked
The person who starts a pile-on may not intend for others to join in. Fans or followers might join in if they want to defend a high-profile figure.
Pile-ons are not always short-lived. Abuse and harassment can continue for long periods.
Where this can happen
Risks and motivations
Risks
Harassment, intimidation, or disruption
An internet pile-on can be embarrassing, unpleasant or scary. When lots of people join in a pile-on, it can be overwhelming. People can also feel:
- anxious
- frustrated
- depressed
- suicidal
Physical harm
Pile-on harassment can lead to offline harm. This includes:
- harassment at home or at work
- property damage
- vandalism
- physical violence
These harms are more likely to occur if a pile-on has included doxxing.
Disruption to communities
Long campaigns of harassment and abuse can disrupt individuals and communities.
Groups might feel they have to close certain pages, accounts, or forum threads. Individual group members might feel like they can’t participate online.
Pages or accounts belonging to a group or community can also experience hacking when targeted by a pile-on.
Damage to relationships and reputation
People involved in a pile-on might reveal private and personal information about someone. This is also known as doxxing. This can damage an individual’s reputation. For example, an employer may be told about someone’s political affiliation.
Relationships with friends and family may also be damaged by information or photos that are shared.
Financial harm
Pile-on harassment could cause financial loss for a person or business.
This could include someone who makes money through live-streaming. Viewers or advertisers may be less likely to engage with a streamer who is constantly harassed. This can result in them losing money.
Popular social media accounts can also be the target of a pile-on. These accounts may have to restrict privacy settings or limit activity. This can make it more difficult for them to promote products or engage with potential customers.
Fake news and disinformation
Harassment during a pile-on can involve spreading lies about an individual or community. It may damage the reputation of an individual or group, or lead to further abuse.
It can be difficult for someone to dismiss rumours or lies if many people are engaging in the pile-on.
Motivations
A young person might take part in pile-on harassment if they:
- want to defend or attack a high-profile figure
- want to support or attack a cause
- feel strongly about someone’s views or beliefs
- find it funny to get a reaction
- feel pressure from friends or online communities to take part
Groups of people can also be paid to take part in trolling behaviours like a pile-on. This can be to deliberately disrupt an organisation, or to spread misinformation.
What you can do
Most platforms have policies against forms of trolling, including offensive comments and spam. This means that people can report harassment.
Tools like Twitch’s Shield Mode can help ban multiple users at once or limit their access to chat features. Reporting can be difficult however if many people are engaged in harassing behaviours.
More severe cases of harassment can be reported to the police. This includes:
- threats
- illegally obtaining information
- physical harassment
- revenge porn
Discussions with a young person who has experienced a pile-on could include:
- gathering evidence of harassment, for example, screenshots
- reviewing security and privacy settings on their online accounts
- making a report to a platform
If you think that a young person is at risk, follow your safeguarding procedure and read our safeguarding guidance.
Support
Young people could take a break from the accounts where the pile-on is happening. They could also look at changing their privacy and safety settings on a platform.
Read more about pile-on harassment
- Digital hostility, internet pile-ons and shaming: A case study (Convergence: The International Journal of Research into New Media Technologies) – Journal
- Doing good or feeling good? Justice concerns predict online shaming (Computers in Human Behavior Reports) – Website
- How people are harmed online:Testing a model from a user perspective (Ofcom) – File
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Share your experience of pile-on harassment
You can tell us about:
- other terms you might have heard
- conversations you’ve had with young people
- a related platform or app
- another related risk or harm